My experience was outstanding. I ordered the Upper section on tue. 6/21/11 around 11am. It arrived on friday 6/24 regular shipping to CT. The packaging was perfect along with the product inside. I had a mechanic install it over that weekend and hit the water the following week. It was his first time installing a SEI product. He claimed it appeared to be of the same quality as that other brand that cost about double. It bolted up perfectly to the other half. I am breaking it in now and all indications it will provide many years of service. Thank you for making quality affordable products.