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Being new to the I/O world I was very happy with the answers I got to all my questions, and there were a lot of them. I don't remember who I spoke to but he was very helpful. My new 106 stern drive was delivered in time, when he said it would be, and the packaging was also very good to keep it safe during shipping. I am pleased with the quality of the stern drive, customer service, and technical help SEI provided. Thank You.